Have you ever opened a package from the grocery store to find that something wasn’t right about it, and then wondered who to call to report a problem? The company’s toll-free number? The grocery store that sold it? Or someone else? If that product involves meat, poultry, or a processed egg product, the USDA’s Food Safety and Inspection Service just made it easier consumers to alert the agency to food safety problems, any time of the day or night.
The Electronic Consumer Complaint Form (ECCF), which became available on FSIS’s website this morning, will allow consumers to submit the important information FSIS needs to begin an investigation in just six steps. Consumers will be requested to provide details on:
- When and where the product was purchased;
- When and how the problem was noticed;
- And how the agency can contact you for more information. Personal information is optional and will be used solely for the agency’s investigative purposes and product tracking. Read more »